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Terms & Conditions

GENERAL

These terms and conditions apply to the use of the frankandnora.com Website. By using the Website you are agreeing to accept the terms and conditions. Your statutory rights are not affected.

This Website is owned and operated by Frank & Nora, registered in Ireland.

Company No:499924

Registered Address: Kateri, Monaleen Road, Castletroy, Limerick

VAT No.: 3221232JH

If you have any queries or complaints about our terms and conditions please contact us at the above address or at hello@frankandnora.com

TERMS OF SALE

We must receive payment for the whole of the price of the goods before your order can be accepted. You will receive an email acknowledging receipt of your order – this does not constitute acceptance of your order. Once we have sent you an email confirmation that your goods have been despatched then we have accepted your order and a contract exists between us.

DELIVERY

Despatch times may vary. Frank & Nora cannot be responsible for any delays resulting from postal delays or force majeure. Please see our Delivery Policy for further details.

PRICING AND AVAILABILITY

All orders are subject to acceptance and availability. Whilst we try to ensure that all information displayed on our Website is accurate, errors may occasionally occur. If we discover an error in the price of goods that you have ordered we will inform you of this as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it. If we discover that there is no availability of the product that you have ordered then we will inform you of this and give you the option of purchasing an alternative product or cancelling the order.

We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified purchases made through this Website.

PAYMENT TERMS

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure that there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

RISK AND OWNERSHIP

Risk in and ownership of the goods shall pass to you upon delivery.

LIMITATION OF LIABILITY

Our liability shall be limited to refunding, repairing or replacing any defective or missing products and in any event shall not exceed the price paid for the products. Frank & Nora shall not be liable for any delays or failure in performing any of its obligations in relation to its products if the delay or failure is beyond our reasonable control.

These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.

PRIVACY POLICY

For further details regarding our use of data supplied by you, please see our Privacy Policy.

INTELLECTUAL PROPERTY

All intellectual property rights pertaining to this Website and to Frank & Noras products and any modifications and improvements to them are retained by Frank & Nora. Any use of the Website or its contents, other than for your own personal and non-commercial use, is prohibited without the permission of Frank & Nora.

NIGHT WEAR SAFETY STANDARDS

Our pyjamas comply with the British safety and flammability standards BS 5722 and BS EN 14878. By purchasing from us you are agreeing to these safety standards which may not be in compliance with that of your own country. These are guideline standards and only the courts can give an authoritative interpretation of the law.

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