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Returns & Exchanges

RETURNS AND REFUNDS

If for any reason you are not satisfied with your purchase, you are free to return it to us within 30 days of receipt. Please use the Returns Slip provided with your delivery. You should return the item in its original condition. Subject to Frank & Nora receiving the item in its original condition we will refund the original cost of the item (excluding delivery) but you must pay the postage for returning the item.

 

INCORRECT ITEMS

If the item you have received is not what you ordered, we apologise. Please return it to us in its original condition using the Returns Slip provided with your delivery and we will send you the correct item. We will refund the cost of returning the incorrect item to us. Alternatively, if you wish, we will refund you fully, including the cost of returning the item to us.

 

MISSING ITEMS

If an item is missing from your delivery, we apologise. Please contact us at hello@frankandnora.com and we will sort it out for you.

 

FAULTY ITEMS

If your item is faulty, please return it to us using the Returns Slip provided with your delivery. If there is a fault with an item we apologise and we will send you a replacement item at no postage cost and reimburse you the cost of returning the faulty item. Alternatively, if you wish, we will refund you fully, including the cost of returning it to us.

 

EXCHANGES

Should you wish to exchange an item please return it to us within 30 days in its original condition using the Returns Slip provided with your delivery. Subject to Frank & Nora receiving the item in its original condition we will exchange the item according to your wishes subject to availability and either refund you the difference for a cheaper item, or require extra payment to match the price of a more expensive item. You must pay the postage for returning the item but we will happily send you the replacement item free of charge.

 

DISTANCE SELLING REGULATIONS

Under the Distance Selling Regulations all EU customers may cancel any purchase within 7 working days, beginning with the day after receipt of the item. Please contact us at hello@frankandnora.com should you wish to do so. Any cancelled item must be returned to us in its original condition at your cost.

 

STATUTORY RIGHTS

Your IRL statutory rights are not affected by our Returns Policy.

 

TIMESCALES

Please allow up to 28 days from the time we receive them for us to deal with returned items.

 

RETURNING ITEMS

Any returned item is your responsibility until it reaches us. We cannot be responsible for items that do not arrive at our warehouse. Therefore we advise that you use a parcel or delivery service that insures you for the value of the goods. International Customers please note that our Returns address is in Ireland.

The address for all Returns is:

Frank and Nora

UNIT H

LEDP

ROXBORO

LIMERICK

IRELAND

 

CONTACT US

If you have any queries regarding returns please contact us at hello@frankandnora.com

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